gzone app Terms and Conditions

To register and use gzone app, you must be at least 21 years of age and be located in the Philippines. By submitting your registration, you confirm that you meet both of these requirements.

During registration, you are required to provide accurate, current, and complete information. This includes a valid email address, a Philippine mobile number, and the personal details used during KYC (Know Your Customer) identity verification. Submitting false information – including misrepresenting your age or identity – is a violation of these terms and may result in immediate account closure and forfeiture of any account balance.

KYC verification is required before deposits are enabled. Accepted Philippine government-issued IDs include SSS, UMID, PhilHealth card, passport, and driver's licence. We may request additional documentation at any time as part of our ongoing verification process.

• Each person may register only one account. Duplicate accounts are prohibited.
• You must not register on behalf of another person.
• Employees and immediate family members of gzone app are not eligible to hold player accounts.
• Accounts registered with false information may be closed without prior notice.

You are solely responsible for maintaining the confidentiality of your username and password. gzone app staff will never ask you to share your password through any channel. If you receive a request for your password claiming to be from gzone app, treat it as unauthorised.

All activity that occurs on your account while you are logged in – or while your credentials are in use – is your responsibility unless you have reported unauthorised access to us promptly. Upon discovering or suspecting unauthorised access, you should contact our support team immediately and change your password.

Your account is personal and non-transferable. Sharing account access with other people, or using another person's account, is prohibited. Accounts found to be shared may be suspended pending review.

OTP (one-time password) verification is applied to sensitive account actions including withdrawals and changes to your registered contact details. Ensure your registered mobile number remains active and accessible to you.

All deposits and withdrawals on gzone app are processed in Philippine Pesos (PHP). Supported deposit methods include Philippine online and mobile banking, inter-bank transfers, and accepted local e-wallets. The current list of supported payment methods is shown on the Deposit page of your account.

Deposits are credited to your PHP wallet once confirmed by the payment processor. Processing times vary by payment method. gzone app is not responsible for delays caused by your bank or payment provider.

Withdrawals are returned to the verified payment account registered to your gzone app profile. Withdrawal requests to unverified or third-party accounts are not processed. The name on your receiving account must match the name on your gzone app profile as verified through KYC.

• Minimum and maximum deposit and withdrawal amounts are shown within your account dashboard.
• Withdrawal processing times depend on the selected payment method and are shown at time of request.
• Funds subject to active bonus wagering requirements may not be available for withdrawal until those requirements are met.
• We reserve the right to conduct additional identity checks before processing withdrawals above certain thresholds.

All bets placed on gzone app are final once confirmed. Confirmed bets cannot be cancelled or modified by the player. For sports betting, bets placed before an event is postponed, cancelled, or determined to be void will be handled according to the applicable sport-specific rules shown in the Betting section of the platform.

Live casino results are produced by physical dealer actions on camera and are final once the round concludes. Any technical issue on your end – including connection drops – does not void a bet that was confirmed server-side before the disconnection. Winnings from settled rounds will be credited to your wallet when your session reconnects.

gzone app reserves the right to void bets where there is evidence of technical errors in odds or game outcomes, collusion between players, or attempts to exploit platform errors. In such cases, affected bets may be returned at stake value, or cancelled entirely, at our discretion.

• Minimum and maximum bet limits apply per game and per event, as displayed within the game interface.
• Bets exceeding maximum limits will not be accepted by the system.
• Results displayed in-game are final. Disputes must be raised within 30 days of the relevant game date.

Bonuses and promotional offers on gzone app are subject to individual terms that are displayed at the time the offer is made available. By claiming any bonus or participating in any promotion, you agree to the specific conditions of that offer alongside these general terms.

Bonus credits are separate from your real-money PHP balance and are tracked within your account dashboard. The specific wagering requirements, eligible games, time limits, and withdrawal conditions for each bonus are set out in the offer terms.

gzone app reserves the right to modify, suspend, or withdraw any promotional offer at any time. If a promotion is changed after you have already claimed it, the original terms at the time of claiming apply to your existing bonus balance, unless the change is required by applicable regulations.

• Only one promotional offer may be active per account at a time unless the offer terms specify otherwise.
• Bonuses may not be transferred between accounts.
• We reserve the right to reclaim bonus credits if we determine they were claimed through fraudulent or abusive activity.

The following actions are strictly prohibited on gzone app. Engaging in any of these may result in account suspension, permanent closure, and forfeiture of balances:

• Registering more than one account on the platform.
• Providing false identity information or submitting fraudulent documentation during KYC.
• Using automated tools, bots, or scripts to interact with any part of the platform.
• Exploiting technical errors, glitches, or unintended pricing in odds or game mechanics.
• Colluding with other players to gain an unfair advantage, particularly in poker or live casino formats.
• Attempting to launder money or use gzone app for any unlawful financial transaction.
• Sharing your account with, or playing on behalf of, another person.
• Accessing the platform from a jurisdiction where such access is not permitted.

Where we suspect prohibited conduct, we may place a temporary hold on your account and funds pending investigation. We cooperate with Philippine authorities on matters of fraud, money laundering, and other financial crimes as required by law.

gzone app is committed to supporting responsible gaming practices. Online gaming should be entertainment, not a financial strategy. We provide tools within the platform to help players manage their activity, including deposit limits and session controls. These tools are available from your account settings.

If you feel that your gaming is no longer within comfortable limits, we encourage you to use these tools or contact our support team to request account restrictions or a cooling-off period. Self-exclusion options are also available upon request.

Players showing signs of problematic gambling behaviour may have limits applied to their accounts by gzone app without prior request, in line with our responsible gaming obligations.

gzone app does not promise or imply that any form of betting or gaming activity will result in profit. All gaming outcomes carry risk and past results do not indicate future outcomes.

For more information and tools, visit our dedicated Responsible Gaming page.

gzone app reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will notify registered players through the contact details associated with their account and update the "last updated" date shown at the top of this page.

Continued use of the gzone app platform after changes to these terms have been communicated constitutes your acceptance of the updated terms. If you do not agree to the changes, you should stop using the platform and may request account closure by contacting our support team.

Questions about these Terms and Conditions can be directed to our support team through the contact details shown on the platform. Response times vary but we aim to address all enquiries within a reasonable timeframe.